Privacy Policy

Effective Date: [Insert Effective Date] Last Updated: [Insert Date] Website: astrodrgauravsaxena.com Email: consult@astrodrgauravsaxena.com WhatsApp: +91 98215 49939 Phone: +91 91299 50235

1. Introduction

Welcome to astrodrgauravsaxena.com, the official professional website of Astro Dr. Gaurav Saxena.

Your privacy is important to us. This Privacy Policy explains what personal information may be collected when you visit or interact with this website, how that information may be used, when it may be shared, how it is protected, and the choices available to you.

This Privacy Policy applies to information collected through astrodrgauravsaxena.com and through forms, enquiries and other communication channels operated in connection with this website.

By using this website or voluntarily providing your personal information, you acknowledge the practices described in this Privacy Policy, subject to applicable law and any consent requirements that may apply.

2. Who We Are

This website represents the professional personal brand and services of Astro Dr. Gaurav Saxena.

For privacy purposes, the entity or individual legally responsible for processing personal data may depend on the particular service, transaction or platform through which your information is collected.

Where a service is booked, purchased or fulfilled through Bhagwat Prapti Sandesh or another external platform, that platform may separately process your information under its own privacy policy and applicable terms.

This distinction is important: the privacy practices of an external platform are not automatically governed by this Privacy Policy.

3. Information We May Collect

Depending on how you interact with the website, we may collect information such as:

A. Information You Provide Directly

This may include:

Full name
Email address
Mobile or WhatsApp number
City or general location
Enquiry details
Service preferences
Appointment information
Communication history
Information provided in consultation enquiries
Feedback, reviews or testimonials voluntarily submitted by you

B. Astrology and Consultation Information

If you voluntarily request a personalised astrology, numerology, vastu or spiritual service, we may need information relevant to that service.

Depending on the service, this may include:

Date of birth
Time of birth
Place of birth
Birth-related information
Names of persons relevant to a consultation
Photographs or documents where specifically required
Other information voluntarily provided by you for analysis

You should provide only information that is reasonably necessary for the service you are requesting.

C. Payment and Transaction Information

Where payments are made through a third-party payment gateway, the payment provider may collect and process payment information such as transaction details and payment credentials.

We generally do not require you to send payment card, banking or other financial credentials directly to us through email, WhatsApp or ordinary website forms.

The applicable payment provider may process your transaction under its own privacy policy and security practices.

D. Technical Information

When you visit the website, certain technical information may be automatically collected by the website, hosting provider, security systems or other technologies used on the website.

Depending on the technologies actually implemented, this may include:

IP address;
browser type;
device type;
operating system;
approximate geographic information;
referring website;
pages visited;
date and time of access;
technical logs; and
information relating to website performance or security.

The exact information collected depends on the technical configuration of the website.

4. How We Use Personal Information

Personal information may be used for legitimate and relevant purposes, including:

responding to enquiries;
communicating with you;
scheduling consultations;
providing requested services;
preparing personalised reports;
managing appointments;
processing or facilitating transactions;
providing customer support;
sending service-related communications;
maintaining records;
improving website functionality;
protecting website security;
preventing fraud, misuse or abuse;
complying with legal obligations; and
managing legitimate business and administrative requirements.

Where applicable, personal information may also be used for marketing communications in accordance with applicable law and your choices.

5. Astrology, Numerology and Birth Information

Birth information can be particularly important for providing certain personalised services.

If you voluntarily provide your date, time or place of birth, that information may be processed solely for purposes connected with the requested consultation, analysis, report or related service, subject to applicable law.

We do not require you to provide birth information merely to browse the general informational portions of this website.

You should not submit another person's personal information unless you have a lawful basis or appropriate authority to provide it.

6. WhatsApp, Telephone and Email Communications

You may contact us through: Email: consult@astrodrgauravsaxena.com WhatsApp: +91 98215 49939 Phone: +91 91299 50235

If you contact us through WhatsApp, telephone, email or another third-party communication service, your communication may also be subject to the privacy practices and terms of that service provider.

We may retain relevant communication records where reasonably necessary for:

responding to your enquiry;
providing a service;
maintaining business records;
handling disputes;
preventing fraud or abuse; or
complying with legal obligations.

Please avoid sending unnecessary sensitive personal information through ordinary communication channels.

7. Sharing of Personal Information

We do not sell your personal information as a commercial product.

We may share or disclose personal information where reasonably necessary for legitimate purposes, including with:

authorised service providers;
website hosting and technical service providers;
payment processors;
booking or scheduling platforms;
communication service providers;
IT and cybersecurity providers;
professional advisers;
delivery or logistics providers, where applicable;
external platforms through which you choose to book or purchase a service; or
government, regulatory or law-enforcement authorities where required or permitted by applicable law.

Third-party service providers may process information according to their own terms and privacy policies.

We seek to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

8. Bhagwat Prapti Sandesh and External Platforms

Some services presented on astrodrgauravsaxena.com may be booked, purchased, accessed or fulfilled through Bhagwat Prapti Sandesh or another external platform.

When you click a booking, purchase or service link that takes you to an external website:

that website may collect your information directly;
its own Privacy Policy may apply;
its own Terms & Conditions may apply;
payment information may be processed by its payment provider; and
information you provide there may not be governed solely by this Privacy Policy.

We recommend that you read the privacy policy of the external platform before submitting personal information or completing a transaction.

9. Cookies and Similar Technologies

The website may use cookies and similar technologies where necessary to operate the website, remember preferences, maintain security, understand website usage or support other legitimate website functions.

Cookies may include:

strictly necessary cookies;
functionality cookies;
performance or analytics cookies; and
advertising or marketing cookies, if such technologies are actually implemented.

The specific cookies used by the website may change as website technology changes.

Where applicable, you may be provided with choices regarding non-essential cookies through a cookie-consent mechanism.

You can also control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

For further details, please refer to our Cookie Policy.

10. Analytics and Advertising Technologies

We may use third-party analytics, advertising or measurement technologies only where they are actually implemented on the website.

Such technologies may help us understand website usage, measure marketing effectiveness, improve content or deliver relevant communications.

If analytics, advertising pixels or similar technologies are used, their providers may independently process certain technical or usage information according to their own policies.

We will not describe a particular analytics or advertising service as being in use unless it is actually implemented on the website.

11. Marketing Communications

If you provide your contact information for an enquiry, consultation or service, we may send communications reasonably related to your request or existing relationship with us.

Where required by applicable law, promotional or marketing communications will be sent only on an appropriate consent or other lawful basis.

You may request that promotional communications stop by contacting: consult@astrodrgauravsaxena.com

You may also use any unsubscribe or opt-out mechanism provided in a marketing communication.

Stopping promotional communications will not necessarily stop essential service-related communications.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

providing requested services;
maintaining business and transaction records;
resolving disputes;
complying with legal or regulatory obligations;
preventing fraud and misuse; and
protecting legitimate business interests.

Different types of information may therefore be retained for different periods.

When personal information is no longer reasonably required, it may be deleted, anonymised or otherwise disposed of in accordance with applicable law and reasonable record-retention practices.

13. Data Security

We take reasonable measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Depending on the nature of the information and the systems involved, security measures may include access controls, authentication, secure hosting, technical safeguards and administrative controls.

However, no internet transmission, electronic storage system or communication method can be guaranteed to be completely secure.

You acknowledge that information transmitted over the internet carries inherent security risks.

14. Data Breaches and Security Incidents

If we become aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps in accordance with the applicable legal requirements.

This may include assessing the incident, taking steps to contain or mitigate the issue, and providing notices where legally required.

15. Your Privacy Rights

Subject to applicable law and the provisions that are in force at the relevant time, you may have rights concerning your personal information, including rights relating to:

obtaining information about the personal data being processed;
correction of inaccurate or incomplete information;
deletion or erasure where applicable;
withdrawal of consent where processing is based on consent;
grievance redressal; and
other rights available under applicable data-protection law.

India's DPDP framework expressly provides for rights including access to information, correction and erasure, grievance redressal and nomination, subject to the Act and applicable provisions.

To make a privacy-related request, contact: consult@astrodrgauravsaxena.com

We may need to verify your identity before acting on certain requests.

16. Withdrawal of Consent

Where your personal information is processed on the basis of consent, you may withdraw that consent subject to applicable law.

Withdrawal of consent does not affect processing that was already carried out lawfully before the withdrawal.

Withdrawal may also affect our ability to provide a service where the information concerned is necessary to provide that service.

Requests may be submitted to: consult@astrodrgauravsaxena.com

17. Children's Privacy

This website is not specifically directed toward children.

We do not knowingly seek to collect personal information from children for independent service purchases or consultations where doing so would be contrary to applicable law.

Where a minor's information is required for a consultation or service, the parent or lawful guardian should provide the information and make the relevant decisions where required by law.

If you believe that personal information relating to a child has been submitted improperly, please contact us.

18. Third-Party Websites

This website may contain links to third-party websites, social-media platforms, booking systems, payment providers or other external services.

We do not control the privacy practices of third parties.

Once you leave astrodrgauravsaxena.com, the processing of your information may be governed by the privacy policy of the third-party service you choose to use.

You should review the relevant third party's privacy policy before providing information.

19. International Data Processing

Some third-party service providers used for hosting, communication, analytics, payment processing, technology or other functions may process information outside India.

Where personal information is transferred or processed outside India, such processing will be subject to applicable legal requirements and the terms governing the relevant service.

20. No Sale of Personal Information

We do not sell your personal information as a standalone commercial asset.

We may, however, use authorised service providers and technology platforms to perform necessary business functions, such as website hosting, communication, payment processing, analytics, security or service delivery.

Such arrangements do not mean that we sell your personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes in our services;
changes to the website;
new technologies;
changes in data-processing practices;
changes in third-party service providers; or
changes in applicable law or regulatory requirements.

Any updated version will be published on this page with a revised Last Updated or Effective Date.

You should review this page periodically for material changes.

22. Applicable Law

This Privacy Policy shall be interpreted in accordance with the laws applicable in India, including applicable data-protection and privacy legislation.

The Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 form part of India's current digital personal-data protection framework, with provisions subject to their respective commencement and applicability.

Nothing in this Privacy Policy is intended to remove or restrict any right available to an individual under mandatory applicable law.

23. Grievances and Privacy Requests

For questions, complaints, correction requests, deletion requests, consent-related requests or other privacy concerns, please contact:

Astro Dr. Gaurav Saxena Email: consult@astrodrgauravsaxena.com WhatsApp: +91 98215 49939 Phone: +91 91299 50235

Please include enough information for us to understand your request and, where appropriate, verify your identity.

24. Contact Information

For privacy-related questions or concerns:

Astro Dr. Gaurav Saxena Website: astrodrgauravsaxena.com Email: consult@astrodrgauravsaxena.com WhatsApp: +91 98215 49939 Phone: +91 91299 50235

Last Updated: [Insert Date]