Return, Refund & Cancellation Policy

Effective Date: [Insert Effective Date] Last Updated: [Insert Date] Website: astrodrgauravsaxena.com Email: consult@astrodrgauravsaxena.com WhatsApp: +91 98215 49939 Phone: +91 91299 50235

1. Introduction

This Return, Refund & Cancellation Policy explains the terms applicable to cancellations, refunds, rescheduling, returns and replacements for services, digital products and physical products offered through or in connection with astrodrgauravsaxena.com.

The Website is the official professional website of Astro Dr. Gaurav Saxena.

Because different services have different methods of delivery, refund and cancellation conditions may vary depending on the nature of the service purchased.

By making a booking or purchase, you acknowledge that you have read and understood the applicable terms.

Nothing in this Policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded or restricted under applicable Indian law.

2. Important: Direct and External Transactions

Some services displayed on astrodrgauravsaxena.com may be booked, purchased or fulfilled through an external platform, including Bhagwat Prapti Sandesh.

If you are redirected to another website to complete a booking or payment:

• the transaction may be governed by that platform's applicable terms;
• its refund and cancellation policy may apply;
• the payment may be processed by its payment provider; and
• refund requests may need to be submitted directly through that platform.

Where a specific service page or checkout page provides a separate refund or cancellation condition, that service-specific condition will apply to the relevant transaction, subject to applicable law.

3. Astrology, Numerology, Vastu and Spiritual Consultations

Consultations are personalised professional services involving preparation, scheduling and allocation of consultation time.

Cancellation Before the Consultation

If you need to cancel or reschedule a consultation, please contact us at least 24 hours before the scheduled appointment.

Where sufficient notice is provided, we may offer:

• one rescheduling opportunity; or
• another appropriate solution at our discretion.

Rescheduling is subject to availability.

Cancellation Within 24 Hours

Requests made less than 24 hours before the scheduled consultation may not qualify for a refund or rescheduling.

Missed Appointment

If a client does not attend or is unavailable at the agreed consultation time without providing reasonable prior notice, the appointment may be treated as a missed appointment.

A missed appointment does not automatically qualify for a refund.

Where circumstances justify an exception, we may offer rescheduling at our discretion.

4. Completed Consultations

Once a consultation has been conducted and the agreed service has been substantially provided, the service is considered performed.

A refund will generally not be provided merely because:

• the client disagrees with an interpretation;
• the client does not like a prediction;
• the client expected a different answer;
• the predicted event does not occur;
• the client does not experience the expected result;
• the client changes their mind after receiving the consultation; or
• the client is dissatisfied with personal decisions made on the basis of the consultation.

Astrology, numerology, vastu and spiritual guidance do not constitute guaranteed outcomes.

This provision does not limit any refund or remedy that may be required under applicable law where a service has not been properly provided.

5. Personalised Reports

Personalised reports require analysis and preparation based on information provided by the client.

Once a personalised report has entered the preparation stage, cancellation may not be possible.

Once the report has been delivered, it is generally non-refundable.

A refund will not ordinarily be provided because the client:

• disagrees with the analysis;
• expected a different interpretation;
• does not agree with the recommendations;
• does not obtain a predicted result; or
• subsequently decides that the report is not suitable for them.

However, if a report has not been delivered because of an error attributable to us, we will make reasonable efforts to correct the issue, redeliver the report or provide another appropriate remedy.

6. Incorrect Information Provided by the Client

Clients are responsible for providing accurate information required for their selected service.

This may include:

• name;
• date of birth;
• time of birth;
• place of birth;
• contact details; and
• other information specifically requested for the service.

If a report or analysis has been prepared using incorrect information supplied by the client, a refund will not automatically be available.

Where reasonably possible, we may offer a correction or revised service, which may be subject to additional charges depending on the circumstances.

7. Courses and Educational Programs

Fees paid for online or offline courses are generally non-refundable after enrolment or access has been provided, subject to applicable law and the specific terms displayed for the course.

Once access credentials, course material or learning access have been provided, cancellation may not be possible because the service or digital content may already have been made available.

Where a course permits transfer to another batch, such transfer will be subject to:

• availability;
• applicable course rules; and
• approval by the course administrator.

Any transfer does not automatically create a right to a cash refund.

8. Digital Products and Digital Services

Digital products, downloadable reports, digital access, online resources and other digital services may become non-refundable once access, delivery or activation has occurred.

This includes, where applicable:

• digital reports;
• downloadable resources;
• online course access;
• digital memberships;
• digital consultations;
• activated digital services; and
• other electronically delivered services.

If a digital product or service is technically defective or materially different from what was purchased, please contact us so that we can investigate and, where appropriate, provide a correction, replacement, restored access or other appropriate remedy.

9. Physical Spiritual Products

If physical spiritual products are sold directly through the Website or through an authorised platform, return and replacement eligibility will depend on the nature of the product and the applicable transaction terms.

Certain products may be prepared, customised, energised, personalised or otherwise processed specifically for the customer.

Such products may not be eligible for return solely because the customer has changed their mind.

This may include, where applicable:

• personalised spiritual items;
• energised products;
• customised yantras;
• customised jewellery;
• personalised remedies; and
• other products prepared specifically for an individual customer.

Where a product is eligible for return, the applicable product-specific terms will apply.

10. Damaged or Incorrect Physical Products

If a physical product arrives damaged, defective or materially different from the product ordered, please contact us as soon as reasonably possible after delivery.

For faster resolution, you may be asked to provide:

• order details;
• photographs or video of the package;
• photographs of the damaged product;
• photographs of the shipping label; and
• a description of the issue.

Where the claim is accepted, we may provide an appropriate remedy, which may include:

• replacement;
• repair, where practical;
• refund; or
• another remedy permitted under applicable law.

Claims should ordinarily be reported within 72 hours of delivery.

This reporting period is intended to help us investigate shipping or product issues promptly and does not remove any mandatory legal rights that may apply.

11. Shipping Damage

Customers should inspect physical products as soon as reasonably possible after delivery.

Where damage appears to have occurred during shipping, photographic or video evidence of the package and product may be requested so that the issue can be investigated with the relevant courier or logistics provider.

A courier investigation may be required before a replacement or refund is approved.

12. Refund Eligibility

Where a refund is approved, the amount and method of refund will depend on the nature of the transaction.

Approved refunds may be processed through the original payment method where technically and reasonably possible.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank or financial institution.

We do not control the processing time of third-party banks or payment providers.

13. Refund Processing

Once a refund has been approved, we will initiate the refund within a reasonable processing period.

The actual credit time may vary depending on:

• payment method;
• payment gateway;
• bank;
• card issuer;
• UPI provider; or
• other financial institution.

If a refund has been initiated but has not appeared in your account within the expected processing period, please contact us with the relevant transaction details.

14. Payment Gateway Charges

Where permitted by applicable law and where disclosed at the time of purchase, certain non-recoverable third-party transaction or payment-processing charges may not be refundable.

Any such deduction will be applied only where legally permissible and where the relevant charge has actually been incurred.

We will not impose an arbitrary deduction merely by describing it as a payment-processing fee.

15. Duplicate or Incorrect Payments

If you believe you have accidentally made a duplicate payment, please contact us as soon as possible.

We will review the transaction records.

Where a genuine duplicate payment is confirmed, the excess amount may be refunded through the applicable payment method, subject to verification and applicable payment-processing procedures.

16. Failed Transactions

If money has been debited from your account but the order or booking was not successfully created, please contact us with:

• transaction reference;
• date and time of payment;
• amount paid; and
• registered contact details.

We will verify the transaction.

If the payment was successfully received but the corresponding service or order was not created, we will make reasonable efforts to either confirm the order/service or process an appropriate refund.

17. Refunds for External Platform Transactions

If your payment was completed on Bhagwat Prapti Sandesh or another external platform, please first refer to the refund and cancellation terms displayed on that platform.

Where that platform processed the payment and transaction, it may also be responsible for processing the applicable refund.

We may assist in directing you to the appropriate platform where reasonably possible, but we cannot guarantee a refund on behalf of an independent third-party platform.

18. No Refund Based on Guaranteed Results

Astrology, numerology, vastu and spiritual services are provided for guidance, traditional knowledge, education, self-awareness and spiritual purposes.

We do not guarantee a particular:

• financial result;
• business result;
• career result;
• marriage or relationship result;
• health result;
• legal result;
• academic result;
• personal result; or
• spiritual result.

Therefore, dissatisfaction arising solely from the absence of an expected life outcome does not, by itself, establish entitlement to a refund.

19. Service Quality Issues

If you believe that a service was not delivered according to the service description or that there was a material issue with the service, please contact us promptly.

We will review the matter and, depending on the circumstances, may offer:

• correction;
• replacement;
• rescheduling;
• additional clarification;
• partial refund; or
• full refund, where appropriate and subject to the applicable service terms and law.

We prefer to resolve genuine service-delivery issues fairly rather than applying a blanket refusal to every complaint.

20. How to Request a Refund or Cancellation

To request a cancellation, refund, rescheduling or replacement, please contact: Email: consult@astrodrgauravsaxena.com Subject: Refund / Cancellation Request

Please include:

• Full name
• Registered email address
• Mobile number
• Order or booking reference, if available
• Date of purchase or booking
• Service or product purchased
• Amount paid
• Reason for the request
• Supporting documents or photographs, where relevant

Providing complete information helps us review your request more efficiently.

21. Review of Refund Requests

Each refund request may be reviewed based on:

• the type of service or product;
• whether the service has already been performed;
• whether digital access has been provided;
• whether a report has already been prepared or delivered;
• whether the product was customised or energised;
• the reason for cancellation;
• the time elapsed since purchase;
• the applicable service-specific terms; and
• applicable Indian consumer and other laws.

A decision will be communicated to the customer through the contact information available to us.

22. Exceptions Required by Law

Nothing in this Policy is intended to remove, restrict or override any statutory right, consumer protection, refund entitlement or other remedy that cannot lawfully be excluded under applicable Indian law.

Where applicable law provides a greater right than this Policy, the applicable law will prevail.

23. Changes to This Policy

We may update this Return, Refund & Cancellation Policy from time to time to reflect:

• changes in services;
• changes in products;
• changes in payment methods;
• changes in business practices;
• changes in third-party platforms; or
• changes in applicable law.

The updated version will be published on this page with a revised Last Updated or Effective Date.

The policy applicable to a transaction will generally be the version in effect at the time of that transaction, subject to applicable law.

24. Contact Information

For refund, cancellation, rescheduling, return or replacement requests, please contact:

Astro Dr. Gaurav Saxena Email: consult@astrodrgauravsaxena.com WhatsApp: +91 98215 49939 Phone: +91 91299 50235 Website: astrodrgauravsaxena.com

Last Updated: [Insert Date]