Data Deletion Policy

Effective Date: [Insert Effective Date] Last Updated: [Insert Date] Website: astrodrgauravsaxena.com Email: consult@astrodrgauravsaxena.com WhatsApp: +91 98215 49939 Phone: +91 91299 50235

1. Introduction

At astrodrgauravsaxena.com, the official professional website of Astro Dr. Gaurav Saxena, we respect your privacy and recognise your right to request deletion of personal information, subject to applicable law.

This Data Deletion Policy explains how you can request deletion of personal information that we may hold about you and how such requests are handled.

This policy should be read together with our Privacy Policy and Terms & Conditions.

2. What Data May Be Covered by a Deletion Request

Depending on how you have interacted with the Website, a deletion request may relate to personal information such as:

• Name
• Email address
• Mobile or WhatsApp number
• Enquiry information
• Appointment or consultation information
• Account or profile information, where applicable
• Birth-related information voluntarily provided for astrology or numerology services
• Information submitted through website forms
• Communication records, where legally and technically eligible for deletion
• Website-related information that can reasonably be associated with you
• Other personal information voluntarily provided by you

A deletion request does not necessarily mean that every record associated with a transaction can be immediately erased. Certain information may need to be retained where required or permitted by applicable law.

3. How to Submit a Data Deletion Request

To request deletion of your personal information, send an email to: consult@astrodrgauravsaxena.com

Please use the subject line: “Data Deletion Request”

To help us identify your information, your request should include:

• Your full name
• Registered email address, if applicable
• Mobile or WhatsApp number, if applicable
• A brief description of the information you want deleted
• Any relevant booking, consultation or account reference, if available

You should not send passwords, payment-card information, OTPs or other unnecessary sensitive credentials in your request.

4. Identity Verification

For security and privacy reasons, we may need to verify that a deletion request has been made by the individual to whom the information relates or by a person legally authorised to act on their behalf.

We may therefore request additional information reasonably necessary to verify the request.

We will not request unnecessary information merely for identity verification.

5. Processing of Deletion Requests

Once we receive a valid deletion request, we will review it and determine what information can be deleted, anonymised or retained under applicable law.

Where deletion is appropriate, we will take reasonable steps to remove or anonymise the relevant personal information from systems under our control.

We generally aim to process valid deletion requests within 7 working days.

In cases involving complex records, multiple systems, third-party service providers, legal requirements or other legitimate complications, processing may take longer.

Where reasonably necessary, the process may take up to 30 days, subject to applicable law.

If additional time is required, we may inform you of the reason for the delay.

6. Data Held by Third-Party Platforms

Some services available through astrodrgauravsaxena.com may involve external platforms, including booking systems, payment providers, communication services or Bhagwat Prapti Sandesh.

If your personal information was submitted directly to a third-party platform, that platform may be an independent data processor or data fiduciary/controller for the relevant processing.

In such cases, you may need to submit a separate deletion request directly to that platform.

For example, if you completed a booking or payment on an external website after being redirected from astrodrgauravsaxena.com, deletion of information held by that external website may be governed by its own privacy policy and data-deletion procedure.

We will assist or redirect you appropriately where reasonably possible.

7. Data Obtained Through Meta, Facebook or Instagram

If a Meta, Facebook or Instagram integration is used by the Website and your personal information has been processed through that integration, you may request deletion of the information held by us by following the procedure described in Section 3 of this policy.

You may also manage or remove certain third-party application permissions through the relevant Meta/Facebook account settings.

The exact steps may change when Meta updates its interface or account-management system.

Removal of an application or permission from a Meta account does not necessarily delete information that was previously collected by the application or another service provider. A separate deletion request may therefore be required.

8. Data That May Be Retained

Certain information may not be immediately deleted where retention is necessary or permitted under applicable law.

Examples may include information required for:

• Compliance with legal or regulatory obligations
• Tax, accounting or financial records
• Prevention, detection or investigation of fraud
• Cybersecurity and abuse prevention
• Establishing, exercising or defending legal claims
• Resolving disputes
• Enforcing contractual obligations
• Maintaining records required by law
• Protecting legitimate legal or business interests

Where complete deletion is not legally or technically appropriate, we may restrict the use of the relevant information to the purpose for which retention is required.

9. Backup and Archived Information

Information may temporarily remain in secure backups or archived systems after deletion from active systems.

Where this occurs, the information will not ordinarily be restored to active processing except where necessary for disaster recovery, security, legal compliance or another legitimate purpose.

Backup information will be deleted or overwritten according to the applicable backup-retention cycle.

10. Deletion of Consultation and Report Information

If you have previously received an astrology, numerology, vastu, spiritual or other personalised service, a deletion request may include personal information used to prepare your consultation or report.

However, certain transaction, accounting, payment, legal or dispute-related records may need to be retained where required or permitted by law.

Deletion of personal information may also mean that we are unable to provide certain historical services, retrieve previous consultation information or reproduce a previously delivered personalised report.

11. Effect of Data Deletion

Data deletion may be permanent.

Once information has been deleted or irreversibly anonymised, it may not be possible to recover it.

Deletion may also affect our ability to:

• identify previous consultations;
• retrieve previous reports;
• provide historical service records;
• process certain future service requests; or
• respond to disputes concerning deleted information.

We will not delete information in a way that unlawfully prevents you from exercising a legal right or remedy.

12. Withdrawal of Consent

Where personal information is processed on the basis of your consent, you may have the right to withdraw that consent, subject to applicable law.

Withdrawal of consent does not necessarily result in deletion of all information because certain information may continue to be processed on another lawful basis or may need to be retained under applicable law.

For consent-related requests, contact: consult@astrodrgauravsaxena.com

13. Confirmation of Deletion

After a valid deletion request has been completed, we will generally provide confirmation by email where appropriate.

The confirmation may state that the relevant information has been deleted, anonymised or otherwise handled in accordance with the applicable request.

Where certain information must be retained, we may explain the applicable retention exception to the extent permitted by law.

14. No Charge for Ordinary Requests

We do not ordinarily charge a fee for a genuine personal-data deletion request.

However, where applicable law permits a fee for manifestly unfounded, excessive or repetitive requests, we may apply the relevant legal provisions.

15. Children's Data

If information relating to a child has been submitted and a parent or lawful guardian requests deletion, we will assess the request in accordance with applicable law.

We may require reasonable verification of the identity and authority of the person making the request.

16. Changes to This Data Deletion Policy

We may update this Data Deletion Policy from time to time to reflect changes in:

• applicable law;
• data-processing practices;
• website functionality;
• third-party services;
• security practices; or
• business operations.

Any updated version will be published on this page with a revised Last Updated or Effective Date.

17. Contact for Data Deletion Requests

For all data-deletion requests, please contact:

Astro Dr. Gaurav Saxena Email: consult@astrodrgauravsaxena.com WhatsApp: +91 98215 49939 Phone: +91 91299 50235 Website: astrodrgauravsaxena.com

Subject: Data Deletion Request

Please allow reasonable time for identity verification, review and processing of your request.

Last Updated: [Insert Date]